Big Tex Trailer World – Mt. Pleasant, TX

Recently purchased a 16EH from Mitzi. Seamless transaction with great customer service.

Quick and easy purchase. Called and told the trailer I wanted and they set it back for me. Went in a week later and was there less than 30 minutes leaving with my my new trailer. Mitzi and Randy did send me the pre qualification app that I had done prior to going. Trailer seems to be built right and pulls as smooth as you would expect a 35’ dual tandem to

We picked up a load of trailers from this facility and while there, we picked up a screw in their yard. They denied the object being from their yard. Below is a picture of the screw that flattened our tire. Note that the ridges are still there, evidence we did not pick it up down the road as the edges would have been rounded off. We spoke with Jared but he just wrote us off. We are not looking to get a free ride for our tire, just some integrity. We are a small company that needs to make money, not spend it on tires due to the lack of housekeeping at facilities like this. Because it was in a steer tire, it required a very expensive Roadside call. With the 100+ yards on their property it takes to get to the loading site, there is no way we could have picked it up before entering their property without flattening the edges on the screw and potentially destroying the rim due to driving on a flat tire. Do not come to this facility, as they will not entertain responsibility for their site. Jared's claim to email his supervisor and cc me in that email fell short along side his responsibility for his site cleanliness. Some of his excuses, "that tire already looks wore out", "we don't use those screws here". It still comes down to site cleanliness and taking care of the vendors on site that service and haul your products.